Pedestrians make their way through a snowfall in Airlines, hoping to avert the type of storm-related service meltdown that stung JetBlue Airways Corp. in
Pedestrians make their way through a snowfall in
Airlines, hoping to avert the type of storm-related service meltdown that stung JetBlue Airways Corp. in
Major cancellations were also reported in
"The airlines are making these decisions," said Diane Spitaliere, a spokeswoman for the Federal Aviation Administration, which runs the nation's air traffic system. "It's a business decision."
Friday's storm was the first measurable test for the industry since JetBlue reignited customer and political outrage over airline customer service when it stranded hundreds of passengers on planes during an ice storm last month in
JetBlue promised to act more decisively ahead of bad weather to avoid stranding passengers in airports, a strategy also practiced by other airlines.
JetBlue canceled 400 of 550 scheduled flights on Friday and 28 on Saturday. "We canceled everything into an out of
Delta Air Lines canceled 600 flights, most in the
Operations at United Airlines, American Airlines, Continental Airlines, Northwest Airlines, and Southwest Airlines also were affected by the storm.
Airlines waived fees and offered passengers affected by storm-related cancellations options for rebooking and future travel.