As aviation service quality has not meet passengers’ increased demand, the sector will call for social contribution to improve the quality, said Transport Minister Dinh La Thang at a meeting to assess air services on November 6.
Lai Xuan Thanh, head of the Civil Aviation Authority of Vietnam (CAAV), acknowledged many shortcomings exist in airports namely Tan Son Nhat and Noi Bai, especially overcrowding in areas for security in rush hours. In addition, the shortage of restrooms and facilities are in poor repairs but they have not replaced due to lack of funding.
Moreover, there are not facilities such as bathing room in toilets, sleeping bags for those who take transit flights.
Transport Minister Dinh La Thang said that currently, there is a phenomenon that everyone’s business is no one’s business in airports; thus there is no coordination between units leading to bad quality. Accordingly, Mr. Thang ordered individual must assume responsibility in management aviation service in next time.
Furthermore, the Transport Minister will work with the ministries of Finance and Public Security and related agencies on the service quality in airports.
In November, each airport must have its own general manager who will direct all activities, connect with other related agencies and take responsibility for wrongdoings of the airport.
Private enterprises are allowed to participate in providing air services to improve quality.