Unsatisfied Train Passengers to be Compensated

Passengers will be compensated for inconveniences caused by wrong class seat arrangements

Passengers will be compensated for inconveniences caused by wrong class seat arrangements, according to the Viet Nam Railways Corporation.

The compensation includes fare differences, fare for the remaining untravelled route, and compensation for out-of-order air conditioners (in case passenger’s ticket is air-condition seat).

If passengers with low class fare are arranged to travel as high class fares since no corresponding class is available, they will not have to pay for the fare differences.

By Ham Yen – Translated by Hoang Uy

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