Immediately, all proper methods were exercised to seal the leak and increase security on all accounts of the service.
Accordingly, from the evening of April 26, thanks to the timely warning of cyber security experts in Vietnam, the VNG technical team used suitable tools to analyze the situation and discovered that this leak was similar to the one happening in 2015, when 160 million Zing ID accounts had had the risk of being leaked out and affecting the files of the company’s gamers.
In 2015, ZING ID was the customer management system for all game accounts of VNG. When the threat of 160 million Zing ID accounts being leaked was posed, VNG timely implemented proper methods to handle the situation to prevent potential attacks and minimize the number of affected users via technical tools.
After that unfortunate event, nearly 99 percent of the mentioned Zing ID accounts have not had any new activity for the last one year.
Since the 2015 problem, realizing that cyber security matters have become more and more complicated, VNG has always focused on protecting customers by continuously expanding the cyber security team, upgrading the technical infrastructure with latest security technologies, cooperating with the cyber security community in the nation.
As a result, VNG has never encountered similar issues until the event of 160 million Zing ID accounts being leaked on April 26 and 27.
"We urgently implemented immediate solutions such as verifying information, increasing our game security, discussing to adopt a long-term plan to fully address the issue based on protecting customers’ right. And we do sincerely apologize for any inconvenience caused by this event”, said VNG representatives.
VNG also stated that the scale of customers being affected by this issue was not large, mostly focusing on gamers but not users of other products of VNG. The company will update the status of its solution to the press soon.
In addition, VNG has just guaranteed that it would ensure the safety of its users, immediately solve any problems arisen. It also hoped that its customers would cooperate with the technical team to protect their own sensitive information by following detailed guidelines sent to them when beginning using the company’s services.