Hà Nội’s health department launches hotlines

The city’s Health Department launched three hotlines this morning to receive feedback from people and organisations.

Hotline 0439985765 will receive feedback about general health issues, 0437343622 will explain administrative procedures in the department’s one-stop section and 0439902390 will accept feedback about the performance of the one-stop section.

Director of the Health Department Nguyễn Khắc Hiền said the department expected to get feedback via the hotlines so that they could improve their performance, offering friendly services to users and for the benefit of the people.

The department plans to offer online public services of level three in the next few months, in which administrative procedures can be publicised, and forms submitted, received and processed online. With online public services of level four, fees for services can be paid online.

In the first half of this year, the city’s health department granted more than 19,000 medical practice licences and almost 3,000 business licences to private healthcare providers.

The department also granted more than 7,000 licences for pharmacy practice and 6,400 business licences to drug stores


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