Managers to inspect medical workers’ behavior to patients

Deputy Director of the Department of Health in Ho Chi Minh City Dr. Tang Chi Thuong said that from now to January 12, 2017, inspectors from four inspection groups will call on 100 state-run and private hospitals to check patients’ satisfaction to healthcare service and medical workers’ behaviors.

Patients are waiting to see doctors in Children Hospital No.2. As per plan, Inspectors will check medical workers' behaviors to patients (Photo: SGGP)

Inspectors will focus on how doctors and nurses behave to patients; launching hot line, mail box, commend and reward regulation, punishment regulation aiming to improve examination and treatment quality.

Additionally, inspectors will have preliminary treatment quality grade which will be publicized on media on which residents can select good hospitals.

Before, inspectors have trained on the new standards to assess hospital as per the guideline issued by the Department of Medical Examination and Treatment under the Ministry of Health. This year, the Ministry has updated and supplemented more details in the assessment. One of new item in the assessment is “red alert system” among wards in a hospital and amongst hospitals.

In addition to 83 standards to assess a hospital’s quality, inspectors will carry out surveys on essential services and ambulance competence on which the Department of Health will work out a plan to raise the quality and capacity of ambulance in 2017.

By Thanh Son – translated by Uyen Phuong

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