Government agency heads must listen to citizens one day per month

The government has just issued decree ruling that leaders of a government agency of all levels have to receive citizens every month.

The decree taking effect on August 15, 2014 regulates that leaders of a public agency have to spend at least one day in a month for listening to complaints from citizens.

The new decree also asks public agencies’ heads to arrange an unscheduled meeting to listen to complicated complaints involving in many people and other agencies or claiming lives of others and badly affecting social safety order.

The timetable of public agencies leaders’ meetings should be showed at easy-to-see places .

By Lam Nguyen - Translated by Uyen Phuong

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