Satisfaction rating system in HCMC more readily accessible

The satisfaction rating system in Ho Chi Minh City (HCMC) is being implemented at 42 units, obtaining necessary results. From now on, this system will become more easily accessible to all citizens and businesses, not just those who need to come for administrative work at these units.

Satisfaction rating system in HCMC more readily accessible

According to report from the recent press conference organized by the HCMC Department of Information and Communications, the city has already launched the satisfaction rating system at the address This is linked to the Hochiminh City Web ( and other websites of state offices in each district and departmental office. Citizens and businesses can also rate their satisfaction via the specialized devices called kios or mobile devices located in the above offices.

Until June 2018, there have been 57,188 rating times on the attitudes of officers and quality of services through those specialized devices, along with 4,718 rating times on service quality via the website

As said by Ms. Vo Thi Trung Trinh, Deputy Director of the HCMC Department of Information and Communications, this achievement is the result of considerable efforts to improve public administrative work in the city.

At the moment, the department is cooperating with the Vietnamese Fatherland Front Committee in HCMC to launch the project on ‘Satisfaction rating system of citizens and organizations on guidelines and policies implemented in the city in the period from 2018 – 2020’.

The HCMC Department of Information and Communications also suggested to display rating results to anyone interested. However, since the results are also monitored by the HCMC Institute for Development Studies, it is necessary to upgrade the software before citizens can view the results.

There was also a recommendation to improve the software in order to be more user-friendly and to be used on mobile devices.

All these suggestions show the determination of the city's departments in increasing the satisfaction of the public toward administrative formalities.

By KIM THANH – Translated by Yen Nhi

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