Vietnam Airlines’ quality of service improved sharply

Vietnam Airlines’ quality of service have improved sharply in the first nine months of the year, especially after the national flag carrier has kicked off its 4-star service upgrade since July.


The carrier has operated around 100,000 flights with more than 12.5 million passengers in the first nine months, presenting a year-on year increase of 5 percent.

Its fleet with new and modern aircraft such as Airbus A350-900 and Boeing 787-9 Dreamliner has been exploited effectively.  The business class service on Ho Chi Minh City-London route has accounted for 85 percent.

The carrier’s revenue beyond the sale of tickets exceeded the target of VND1, 080 billion. The company’s total turnover reached VND52, 500 billion.

The company is expected to carry about 16.7 million travelers in 2015.

Vietnam Airlines has been selected one of the Top 10 Most Improved Airlines by the UK-based airline review organization Skytrax. Winning airlines were selected in a survey from September, 2014 to May, 2015 with the participation of 18.89 million passengers around the world.

Vietnam Airlines has also ranked the 55th position in the list of the world’s 100 best airlines for 2015.

By Son Lam – Translated by Kim Khanh

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